Track goals with Analytics integration
QualifiedChat integrates with Google Analytics, allowing you to track both initiated Chats and then subsequent Leads from within the Conversions section of Analytics. You can also track if the visitor came to your website via Google Ads.
An initiated Chat is shown in Analytics any time the visitor clicks the "Start Chat" invitation. Leads are subsequently shown if our agents collected the visitors contact information, and flagged it as a "Sales", "Service" or "Other" lead type.
Breaking out Leads from Chats allows you to calculate your conversion ratios.
To read more, you can download our QualifiedChat Google Analytics Integration PDF guide. This document explains how to start tracking goals with Analytics.