Setup: Facebook Messenger Integration

QualifiedChat can integrate directly with Facebook via Facebook Messenger. Visitors to your Facebook business page or news feed advertising can now chat with our live agents 24/7, instead of you having to monitor your Facebook messages. Once the visitor has initiated a Messenger chat with our agents, it is handled as a normal lead.

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After Hours & Weekend Chat

Chat with clients after hours and weekendsPotential clients are visiting your website 24 hours a day, 7 days a week. QualifiedChat allows you to engage them, even when your team is not available – we cover after hours and weekends on your behalf. This allows you to increase staffing without increasing staff.

This is especially important if you have marketing campaigns that are sending traffic to your website. Don’t let unanswered visits waste your money. Our live agents answer every chat politely and professionally, regardless of the hour. Get your money’s worth from your advertising! Sales leads captured by our live agents can be entered directly into your CRM, or emailed to your team, ready for answering on the next business day.

Learn more about how QualifiedChat can help you after hours and weekends.

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Lead Source Tracking with QualifiedChat

If you are running multiple inbound marketing campaigns, QualifiedChat allows you to tag each campaign, and have the information passed along with the sales lead.

For example, if you are advertising on LinkedIn, you could direct traffic from that campaign to a specific landing page on your website. This page would then have QualifiedChat tag information added to it. When the visitor initiated a chat with one of our live agents, and the agent successfully gathered a sales lead, it would then include the fact that the visitor came from LinkedIn.

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Track goals with Analytics integration

QualifiedChat integrates with Google Analytics, allowing you to track both initiated Chats and then subsequent Leads from within the Conversions section of Analytics. You can also track if the visitor came to your website via Google Ads.

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Advertise on Google?

Don't spend a penny more on Google Ads until you talk to QualifiedChatDon’t spend a penny more without talking to us!

Is your business advertising heavily with Google Ads? Do you have a significant Pay-Per-Click (PPC) online advertising budget? If the answer is yes, you need to talk with us.

Google Ads is a very effective way to get traffic to your website, right at the moment a visitor is looking for what you offer. But that is only part of the story. Once the visitor is on your website, the challenge is converting them into a sales lead.

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Understanding the QualifiedChat Code Snippet

To activate chat on your website, a small snippet of JavaScript code needs to be installed on every page.

After your account has been provisioned, your QualifiedChat customer care manager will email you a custom code snippet. Send the snippet to your web developer, or if you have access, you can install it yourself. The snippet will look similar to:

<script src="//" async></script>
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Supercharge your Call to Action (CTA) with Live Chat

Call to Action ExampleEnhance your landing pages and help improve visitor conversion by embedding 24/7 live chat agents directly into the “Call to Action” elements on your website.

QualifiedChat has code snippets that allow you to bypass the general Chat Invitation window (that you see appearing in the bottom right of this page), and replace it with specific graphic, button and text links.

The most common use for this would be a graphic element that highlights what you would like the visitor to do. In the example shown here, the image is compelling the visitor to click and talk with a live agent.

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Chat Dos and Don’ts

Live Chat SuccessNow that you have made the important decision to add live chat to your business website, you want to incorporate the best practices so that you can attract web surfers and turn them into clients.

Current clients who have their questions answered promptly and appreciate your live chat feature are more likely to refer their family and friends to you.

In order to make your chat program a success, there are some definite dos and don’ts recommended by those who have experimented with the feature.

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Why Customers Chat

Along with the advances in technology, the demand for instant information has increased. Customers are no longer satisfied with sending their questions through emails and waiting for the answer. They are tired of calling businesses only to be put on hold while being told by a recording, “Your call is important to us. Please stay on the line.” When it is available, clients are now using live chat for quicker and more satisfying customer service results.

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What We Do

We turn your web visitors into clients with a chat. We connect with prospects on a personal level and immediately make them feel at ease. We chat for businesses all day – every day. It's what we do. Read More