United Methodist Communities (UMC) is a leading provider of elder care and senior living services, with 1000+ staff across 9 locations in New Jersey.
A client since 2016, UMC uses QualifiedChat 24/7 live chat agents to aid customer acquisition, and streamline the servicing of existing residents. QualifiedChat analyzed 12 months of UMC’s Live Chat data to find actionable insights and help refine their online marketing efforts.
QualifiedChat is an integral part of our business strategy. It allows website visitors to easily connect with us, and delivers a better overall experience. One benefit really stands out — QualifiedChat handles inquiries 24/7, providing excellent customer service even when our offices are closed. Roberta K. VoloshinRead More
Corporate Director of Marketing & Communications
United Methodist Communities