Case Study: UMC Elder Care

United Methodist Communities (UMC) is a leading provider of elder care and senior living services, with 1000+ staff across 9 locations in New Jersey.

A client since 2016, UMC uses QualifiedChat 24/7 live chat agents to aid customer acquisition, and streamline the servicing of existing residents. QualifiedChat analyzed 12 months of UMC’s Live Chat data to find actionable insights and help refine their online marketing efforts.

QualifiedChat is an integral part of our business strategy. It allows website visitors to easily connect with us, and delivers a better overall experience. One benefit really stands out — QualifiedChat handles inquiries 24/7, providing excellent customer service even when our offices are closed. Roberta K. Voloshin
Corporate Director of Marketing & Communications
United Methodist Communities
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Setup: Facebook Messenger Integration

QualifiedChat can integrate directly with Facebook via Facebook Messenger. Visitors to your Facebook business page or news feed advertising can now chat with our live agents 24/7, instead of you having to monitor your Facebook messages. Once the visitor has initiated a Messenger chat with our agents, it is handled as a normal lead.

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After Hours & Weekend Chat

Chat with clients after hours and weekendsPotential clients are visiting your website 24 hours a day, 7 days a week. QualifiedChat allows you to engage them, even when your team is not available – we cover after hours and weekends on your behalf. This allows you to increase staffing without increasing staff.

This is especially important if you have marketing campaigns that are sending traffic to your website. Don’t let unanswered visits waste your money. Our live agents answer every chat politely and professionally, regardless of the hour. Get your money’s worth from your advertising! Sales leads captured by our live agents can be entered directly into your CRM, or emailed to your team, ready for answering on the next business day.

Learn more about how QualifiedChat can help you after hours and weekends.

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Lead Source Tracking with QualifiedChat

If you are running multiple inbound marketing campaigns, QualifiedChat allows you to tag each campaign, and have the information passed along with the sales lead.

For example, if you are advertising on LinkedIn, you could direct traffic from that campaign to a specific landing page on your website. This page would then have QualifiedChat tag information added to it. When the visitor initiated a chat with one of our live agents, and the agent successfully gathered a sales lead, it would then include the fact that the visitor came from LinkedIn.

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Track goals with Analytics integration

QualifiedChat integrates with Google Analytics, allowing you to track both initiated Chats and then subsequent Leads from within the Conversions section of Analytics. You can also track if the visitor came to your website via Google Ads.

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Advertise on Google?

Don't spend a penny more on Google Ads until you talk to QualifiedChatDon’t spend a penny more without talking to us!

Is your business advertising heavily with Google Ads? Do you have a significant Pay-Per-Click (PPC) online advertising budget? If the answer is yes, you need to talk with us.

Google Ads is a very effective way to get traffic to your website, right at the moment a visitor is looking for what you offer. But that is only part of the story. Once the visitor is on your website, the challenge is converting them into a sales lead.

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Understanding the QualifiedChat Code Snippet

To activate chat on your website, a small snippet of JavaScript code needs to be installed on every page.

After your account has been provisioned, your QualifiedChat customer care manager will email you a custom code snippet. Send the snippet to your web developer, or if you have access, you can install it yourself. The snippet will look similar to:

<script src="//" async></script>
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Supercharge your Call to Action (CTA) with Live Chat

Call to Action ExampleEnhance your landing pages and help improve visitor conversion by embedding 24/7 live chat agents directly into the “Call to Action” elements on your website.

QualifiedChat has code snippets that allow you to bypass the general Chat Invitation window (that you see appearing in the bottom right of this page), and replace it with specific graphic, button and text links.

The most common use for this would be a graphic element that highlights what you would like the visitor to do. In the example shown here, the image is compelling the visitor to click and talk with a live agent.

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Medical Chat: Patient Benefits with HIPAA Safeguards

The trouble with the online experience for many practices is prospective patients don’t feel a connection with their practice – and they move on. Rather than watch potential patients click-away, today’s medical professionals are including live chat service so that prospects are welcomed and engaged in real time (versus leaving the website).

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What We Do

We turn your web visitors into clients with a chat. We connect with prospects on a personal level and immediately make them feel at ease. We chat for businesses all day – every day. It's what we do. Read More