Along with the advances in technology, the demand for instant information has increased. Customers are no longer satisfied with sending their questions through emails and waiting for the answer. They are tired of calling businesses only to be put on hold while being told by a recording, “Your call is important to us. Please stay on the line.” When it is available, clients are now using live chat for quicker and more satisfying customer service results.
Read MoreStatistically, consumers like live chat. Of those who have actually used it, 94 percent of them prefer chat to any other form of communication including email or telephone*. There are some tips you can use to make chat perform for you in the best possible way.
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To paraphrase the famous statement, "To be, or not to be," uttered by Hamlet, a character in Shakespeare’s play of the same name, business and professional practice owners are faced with the question: "To chat, or not to chat." There are pros and cons and the only one who can make the ultimate decision is you. Even though most chat companies provide you a free trial period, in order to make that time effective and learn the most about whether chat is for you in the long-term, ask yourself some questions about what doing it right means to you and your unique business situation.
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Visit Google and search for "Chat is a Game Changer" and you will get more than 17 million hits. Why is that? The answer is easy: Because chat is a game changer!
Businesses, whether retail stores or professional practices, are finding the addition of live chat to their website is a game changer in that customers and clients are more satisfied and appreciate the personal and prompt service. Not only do they keep coming back, they refer their friends and acquaintances to you to use your services. There are several ways in which live chat is a "game changer" for the way in which business is now being conducted.
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American Express recently published the results of a survey* confirming that nearly 40 percent of consumers believe the companies they deal with do not meet their customer service needs. Only five percent say they have experienced customer service that exceeds their expectations. Good customer service drives business with more than two-thirds of those surveyed saying they spent more money with companies that provide good customer service than they would have spent otherwise.
Read MoreShortly after a visitor lands on your website, a QualifiedChat dialog box appears in the lower right corner, inviting the visitor to engage in a chat. The dialog box is unobtrusive and does not diminish from the user experience of your site. The visitor can ignore the dialog box, close it, or accept and chat with our live operators – 24 hours a day, 7 days a week.
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